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SHIPPING & RETURNS
SHIPPING POLICY
At Eloria Blooms, our customers' satisfaction is at the heart of everything we do. We are committed to providing a reliable, convenient, and enjoyable shopping experience, from the moment you place your order until it arrives at your doorstep. We offer 100% FREE SHIPPING on eligible orders within the United States, allowing you to shop for your favorite beauty, skincare, and wellness products without worrying about additional shipping costs. Our products are fulfilled through trusted fulfillment partners, and delivery typically takes 5–12 business days, depending on the product and delivery destination. Processing times may vary based on product availability and fulfillment requirements. Once your order has been shipped, you will receive a confirmation email with tracking information, when available. While we always strive to deliver your order as quickly as possible, please note that delivery times are estimates and may occasionally be affected by unforeseen circumstances. If you have any questions or concerns regarding your order, our dedicated customer support team is always happy to assist you.
RETURN & EXCHANGE POLICY
At Eloria Blooms, we truly value our customers and want you to feel confident and satisfied with every purchase. Your trust means a great deal to us, and we are committed to making your shopping experience as smooth and stress-free as possible. We offer a 14-day return policy, meaning you have 14 days from the date of delivery to request a return or exchange. To be eligible, products must be unused, unopened, and in their original packaging. For hygiene and safety reasons, beauty, skincare, and personal care products that have been opened or used are not eligible for return, except where required by applicable law. If you are not completely satisfied with your purchase or have received a damaged, defective, or incorrect item, please contact our customer support team at contact@eloriablooms.com with your order number and details of your request. We will carefully review your situation and do our best to find a suitable solution, whether through a refund or an exchange, subject to our return conditions and applicable consumer protection laws. Approved refunds will be issued to the original payment method, and our team will guide you through the next steps. At Eloria Blooms, we believe that excellent customer service is an essential part of our business, and we are always here to help.